Access various features of your digibank Cashline card through the digibank by DBS app.
Follow the steps below to check the delivery status of your digibank Cashline card.
Enter your username and password for the digibank by DBS app.
Click the ‘digibot’ icon in the top right corner
Type 'Card Delivery', then select 'Cashline'
Then, select the type of card for which you want to check the delivery status.
If the card has been received, select ‘Card Received' and immediately activate your digibank Cashline Card!
If you have not received the card, select 'Card Not Received'. Immediately block the card and request a replacement by selecting 'Yes, Block Card'.
After that, click 'Agree' and your card will be successfully blocked. For card replacement, please read the statement that appears regarding card replacement. If you agree, click 'Yes', and the card will be sent within 14 business days to the approved address.
digibot will display the card delivery status information. If the card has been successfully delivered, you will receive information about the recipient's name and the date it was received.
You will receive information on the date the card was shipped. If you do not receive the card within 14 business days, please contact the DBSI Customer Center immediately.
If delivery is unsuccessful, the bank will keep your card. Please request a redelivery by contacting the DBSI Customer Center immediately.
Phone - 0804 1500 327 or +6221 29852888 (from outside Indonesia)
Business Hour at 09.00 AM - 17.00 PM